• When will my order arrive

    Generally orders within WA take between 1-3 business days. Orders to other states in Australia generally take 4-7 business days.

    • How much will shipping cost me?

    The cost of shipping is all dependent on the weight of the products as well as your location. Please use the shipping calculator to get a better insight. Please do bear in my mind the shipping calculator may only be an estimate. 

    • My favourite product is out of stock. When will it be back?
    Your favourite product will be back in store as soon as possible. We use a few different suppliers to ensure there aren't many products unavailable. Please ensure to keep checking for availability or alternatively get in touch and let us know!
    • I received my order but noticed some products are close to the best before. Why is that?

    Due to the distance stock has to travel we do lose a lot of time and therefore dates on stock. Due to this, UK Crisps (Mainly Walkers) may only have 1-3 weeks on arrival. Walkers put short dates on their products to enable their product to be of best quality. Please do be aware of this before placing an order.

    • What happens if I receive damaged stock?

    Although, a lot of care has gone into processing your order. Sometimes products may be damaged in transit. If this does occur please contact us and we will do our best to assist.

    • I’m not happy with my product. Can I get issued a refund?

    Whats to be unhappy about? You just received your favourite product from back home!

    Although we would like to think every one would be that happy to receive their products, we understand there may be something you are not pleased with. If that is the case get in touch with us and let us know!

    • Can I return Goods?

           Yes of course! The return of any product/s is the responsibility of the                       customer. Goods must be in the condition they arrived and if damaged must           be confirmed via email. Any Chocolate goods must be returned via Express           post. 


    • Shipping during Summer Months

    During the Summer months (November - April), It is highly recommended to send all orders containing 'Chocolate' products via EXPRESS POST. This will ensure reduced transit times to your location and most importantly reduce any risks of 'melting' Products. Although we try and enforce this via system changes, it is the responsibility of the customer to ensure EXPRESS  POST is selected at checkout. We DO NOT take any liability during these months for orders that are sent via 'Standard Shipping'