- When will my order arrive
Generally orders within WA take between 1-3 business days. Orders to other states in Australia generally take 4-7 business days.
- How much will shipping cost me?
The cost of shipping is all dependent on the weight of the products as well as your location. Please use the shipping calculator to get a better insight. Please do bear in my mind the shipping calculator may only be an estimate.
- My favourite product is out of stock. When will it be back?
- I received my order but noticed some products are close to the best before. Why is that?
Due to the distance stock has to travel we do lose a lot of time and therefore dates on stock. Due to this, UK Crisps (Mainly Walkers) may only have 1-3 weeks on arrival. Walkers put short dates on their products to enable their product to be of best quality. Please do be aware of this before placing an order.
- What happens if I receive damaged stock?
Although, a lot of care has gone into processing your order. Sometimes products may be damaged in transit. If this does occur please contact us and we will do our best to assist.
- I’m not happy with my product. Can I get issued a refund?
Whats to be unhappy about? You just received your favourite product from back home!
Although we would like to think every one would be that happy to receive their products, we understand there may be something you are not pleased with. If that is the case get in touch with us and let us know!
- Shipping during Summer Months
During the Summer months (November - April), It is highly recommended to send all orders containing 'Chocolate' products via EXPRESS POST. This will ensure reduced transit times to your location and most importantly reduce any risks of 'melting' Products. Although we try and enforce this via system changes, it is the responsibility of the customer to ensure EXPRESS POST is selected at checkout. We DO NOT take any liability during these months for orders that are sent via 'Standard Shipping'